Emirates news: Aid worker claims airline want to charge $800 for parcel for orphanage
Brenda Johnson has told of her shock when Emirates airline told her she would incur huge costs for checking an additional bag into the hold, even though it contained clothes for orphans.
The Dubai-based airline allegedly told her she would have to pay the excess baggage charge, which at £40 per kilo amounts to a huge £800.
Brenda will be making the 5,000 mile trip to Africa in May.
She is set to visit an orphanage for severely disabled children in Zambia and will be helping out there for two months.
Emirates news: Brenda, with the help of the church, has collated sets of underwear for the orphanage
The 68-year-old from Swindon explained to Emirates staff the additional suitcase, which would add an extra 20kg to her standard 30kg baggage allowance, was filled with donations for children.
But she claims they still wanted to charge her.
She said: “It’s real shame, in this day and age, that people can¹t find it in their hearts to help.
“They are a well-renowned airline and they can’t take this one little suitcase – it doesn’t cost them anything.
“Every time I spoke to them, they just kept saying they wouldn’t make exceptions. I was very angry.”
Emirates news: Brenda will be making the trip to Zambia in May
Doctors fit the children with prosthetics and it’s my job to help with physiotherapy afterwards
If Emirates refuse to budge on this matter, Brenda said she would have to use her own baggage allowance, meaning she will not be left with any room for her belongings.
This is the second time she has visited this orphanage.
“Doctors fit the children with prosthetics and it’s my job to help with physiotherapy afterwards,” the retired school teacher added.
With the help of the church, Brenda has managed to gather the vast number of underwear sets she needs for the centre in Zambia – and is now hoping Emirates will have a change of heart.
Emirates news: This is the second time Brenda is visiting the orphanage
“We were surprised to hear about Ms Johnson¹s story as Emirates offers one of the industry¹s most generous baggage allowance,” said a spokesperson for Emirates.
“The weight of each passenger¹s baggage can have a significant impact on the overall load of the aircraft and fuel consumption.
“For such cases we normally recommend looking at other shipping solutions, which are better suited for customers looking to ship large volumes.
“Emirates, through The Emirates Airline Foundation, supports a number of philanthropic initiatives in Africa and around the world; something the company is passionate about.”
Express.co.uk has contacted Emirates for further comment.